FAQ'S

Frequently Asked Questions

How can i get a quote from you ?

You could contact one of our experienced estimators and they would be happy to assist you.

email: This email address is being protected from spambots. You need JavaScript enabled to view it. or contact (905) 760-5522.

I like the price I was quoted, how can I proceed with an order ?

Simply send us an email with your quote number and a purchase order and we will be happy to put your job straight into production.

How do i pay for the job ?

Once you have ordered a job and you receive your proof, one of our experienced accounting representatives' will contact you. We accept cash, most major credit cards, money orders, company cheque etc. 

What kind of files do you accept ?

You can send us High resolution PDF files, Adobe InDesign 1-6, Adobe Illustrator, Adobe Photoshop, QuarkXPress, Microsoft Office, Corel Draw files as well we also accept high resolution jpeg files. When sending working files for a job you must include all the images and fonts for the job. If you are sending the job through ftp or email you will need to compress the folder before sending.

Who can i contact to see if my job is complete yet ?

You can contact our customer service team at (905) 760-5522 or email: This email address is being protected from spambots. You need JavaScript enabled to view it. and they would be happy to assist you with any questions you might have.

Do my files need bleed ?

If you have any colour or images that go right to the edge of the job they would require a minimum of 1/8 bleed on all sides. This is to prevent any white areas showing up during final trim, there is always a small amount of movement during printing.

My files are to big to send through email, How can i get them to you ?

You could upload them to our dedicated ftp site: ftp.mpiprint.com please note you will need to place them in the incoming folder. One of our customer service representatives' will be happy to give you the username and password. or you could use an external file sending website. www.wetransfer.com is a great site for large files.

What is the normal turnaround time for print projects ?

Under normal conditions we complete jobs within 1 week from approval. This is based on the type of job your order as well. Jobs with a lot of extra finishing such as die cutting or coatings can take a lot more time. When you place an order we will be happy to give you an approximation on the completion time for that particular project

What is the maximum sheet size that i can run on your sheet-fed presses ?

All of our sheet-fed presses have a maximum paper size of 28 inch x 40 inch

What is the maximum size for your Offset Web press ?

The maximum cutoff on our press is 38 inch

What is the maximum sheet size and image area for your Digital press ?

The maximum sheet size is 13 inch x 19 inch with a maximum image area of 12inch x 18inch

I have a rush project is this something you can do for me ?

Rush jobs are a specialty of ours, sometimes you are stuck and need to perform the impossible. When this happens we will do whatever it takes to get your job done in time. This is a premium service and extra charges may occur. You can speak with one of our customer service representative for details.

What if there is a problem with my job ?

If there is a problem with your job contact our customer service team and explain the issue, we can then work together to figure out what we can do to correct the problem.

 

 

We are here to help!

1) Request a quote. We will get back to you right away.
2) Book a personal tour to see our New MPI West facility.
3) Open a Trade Account.


1 800 731 4674 | Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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